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STANDARD TERMS AND CONDITIONS OF SALE

1. General


These terms and conditions (hereinafter “T&Cs”) apply when you as a registered customer (hereinafter “Customer”, “you” or “your”) purchase products and/or use the platform services offered by Innoair OÜ (a company incorporated under Estonian law, whose registered office is at C. R. Jakobsoni tn 6, 71013 Viljandi linn, Viljandi maakond, Estonia, registry code 16430085) (hereinafter “Innoair”, “we”, “us” or “our”). You may contact us by e-mail at info@aerefy.com.


These T&Cs govern the sale of hardware (hereinafter “Products”) by Innoair, as well as your use of the accompanying online platform and its features (hereinafter “Platform”), which support the functionality, management, and monitoring of Innoair’s Products.


By purchasing Innoair Products, accessing the Platform, or registering a user account on the Platform, the Customer confirms that:

  • (i) it has the legal capacity to enter into binding contracts;
  • (ii) it is not prohibited from doing so under applicable laws;
  • (iii) it is authorized to grant Innoair the rights required to perform the services;
  • (iv) it and its Users (defined below) will comply with these T&Cs and applicable legal provisions.


Innoair reserves the right to amend or update these T&Cs unilaterally at any time for valid reasons (e.g., legal changes, improvements, or business needs). Updates will be published on the Innoair website or communicated via e-mail. If you do not agree to the updated T&Cs, you may terminate use of the Platform and Services.

2. Products and Platform

By purchasing Innoair Products and/or using the Platform, the Customer agrees to be bound by these T&Cs.

Innoair primarily sells hardware Products for ventilation and air quality use cases. These Products are supported by Innoair’s online Platform, which enables Customers to monitor, configure, and manage their Innoair Products remotely, access documentation, and receive notifications and updates.

Innoair is responsible for the functionality and delivery of the Products in accordance with the product specifications. However, Customers are responsible for installation, maintenance, and compliance with local regulations unless otherwise agreed.

Innoair is not liable for any incorrect configurations or third-party integrations performed by the Customer or their representatives using the Platform.

Misuse of the Platform—such as unauthorized access, manipulation, or abuse—may result in suspension or termination of access.

Innoair may modify or update Platform features to ensure security, legal compliance, or technical improvements. Customers will be notified of major changes where relevant.

3. Hardware Sales

Innoair primarily sells ventilation-related hardware products (“Products”). All Products are sold on an as-is basis, with the functionality and features available at the time of sale. Innoair is under no obligation to provide upgrades, enhancements, or enable additional features unless explicitly agreed in writing. However, Innoair may, at its sole discretion, offer such upgrades or additional features either free of charge or for a fee.

Innoair reserves the right to:

  • (i) upgrade the firmware or software of its Products remotely at any time without prior consent from the Customer;
  • (ii) discontinue the support of certain features or functions;
  • (iii) replace defective Products with newer versions where appropriate, subject to availability.

Innoair may also sell third-party products. In such cases, the applicable terms and conditions of the respective third-party supplier shall govern the warranty and service of those products. Innoair provides no additional warranties or services for third-party products unless specifically agreed upon in writing.

Warranty Terms

Innoair provides a limited warranty for its own Products as defined in the product documentation or applicable agreement. In case of a warranty claim:

  • The warranty service is available at Innoair headquarters (HQ) or at official service points listed on the Innoair website.
  • The Customer is responsible for transportation costs to the Innoair HQ, unless otherwise agreed in writing.
  • Innoair will cover the cost of returning the repaired or replaced Product to the Customer.

Innoair has the sole right to determine whether a Product will be repaired or replaced under warranty. Replacement may be carried out using newer versions or updated models of the original Product, subject to availability.

4. Innoair Account

To use the Platform, Customers must register an account (“Innoair Account”). Additional user accounts (“Users”) may be created by the Customer for their employees or contractors.

The Customer is responsible for the accuracy of registration data and for ensuring their Users comply with these T&Cs.

Unauthorized use, sharing, or transfer of Platform access is prohibited. You are responsible for keeping login credentials secure.

5. Payments

Products are sold at prices displayed on Innoair’s website or agreed separately in writing. Prices may include or exclude applicable taxes, shipping, and installation, as specified.

Access to paid Platform features (if any) may require a subscription or separate service agreement. Invoices are due in accordance with agreed terms.

Innoair may charge interest for late payments and suspend access to the Platform for non-payment. Suspension does not release the Customer from their payment obligations.

6. Platform Availability

The Platform is offered on a software-as-a-service (SaaS) basis and is generally available 24/7, except during scheduled maintenance or Force Majeure events (e.g., cyberattacks, power outages).

Innoair may temporarily suspend Platform access for updates or repairs and is not liable for any disruptions caused thereby.

7. Intellectual Property

All intellectual property rights related to the Platform, documentation, and any Innoair branding (Aerefy) remain the exclusive property of Innoair or its licensors.

Customer-generated data and content remain the property of the Customer. By using the Platform, the Customer grants Innoair a limited right to use such data solely for providing and improving services.

Indoor air quality data generated by Innoair Products, product settings and other relevant data,  may also be used by Innoair for the purposes of product improvement, settings optimization, marketing, and sales-related activities. This data will be handled in accordance with applicable privacy laws and the Innoair Privacy Policy. 

8. Personal Data and Cookies

Innoair processes personal data in accordance with its Privacy Policy, available on the Platform. The use of cookies and tracking technologies is also governed by the Privacy Policy.

9. Liability

Innoair shall not be liable for:

  • indirect or consequential losses;
  • damages caused by misuse or misconfiguration of Products or Platform;
  • any events beyond Innoair’s reasonable control (Force Majeure).

Liability for defective Products is limited to repair, replacement, or refund as specified in the applicable warranty policy.

10. Termination and Miscellaneous

In case the Customer wishes to terminate the Innoair Account and requests that indoor air quality data and system settings no longer be stored on the Innoair Platform, the Customer acknowledges and agrees that product functionality, feature availability, firmware, and/or software updates may no longer be available or may only be provided at an additional cost.

You may terminate your Innoair Account with two months’ notice. No refunds are provided for past or ongoing subscription periods unless required by law. In that case, Innoair can not guarantee the 

You agree to indemnify Innoair against losses arising from your breach of these T&Cs or misuse of the Platform or Products.

If any provision of these T&Cs is deemed invalid, the remainder shall remain enforceable.

These T&Cs are governed by Estonian law, and disputes are subject to the jurisdiction of Estonian courts.

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